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Handling Difficult Customers

Started: September 1st 2021

Effort: 45 minutes

Price: Ksh. 1000

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About this Course

Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that this is an almost impossible dream, so what is the best way to handle a difficult customer? During our two-part training programme, you will learn stress management skills, how to build rapport, and how to recognise and use good body language.

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