Customer Service and Experience in the Modern Day

Started: November 11th 2020

Effort: 30 Minutes

Target group:

Price: Ksh. 800

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About This Course

This training program is geared towards providing learners with a toolkit of practical communication skills that will help them manage all the stages of the customer experience. Building a customer oriented culture is essential to supporting a strong brand.

This training program provides the necessary tools for immediate application, accelerating the implementation of a customer service that makes for a great client experience. Participants will be trained on the foundations, attitudes and behaviours expected at each stage when interacting with customers. They will reflect on the management of difficult situations and create fresh, fond memories for the customer in order to increase client retention and encourage spontaneous recommendations. .

Target Audience

All staff who make any form of contact with customers in customer service and in marketing.

Meet the trainer

Annabelle Kanguru

Annabelle Kanguru

A Highly skilled, Talented and Competent Consultant in Training, Business Management and Team building projects for a healthier workplace and the business world.

Possessing tact, good people’s skills and an exemplary work ethic positioned to make powerful contributions and zeal at any task at hand.

Background and experience

With considerable expertise and tools for building capacity, empowering the said groups to achieve stability and profitability that transforms the workplace and businesses to the next level .With partnerships that cuts across (and not limited to) the GoK; Corporates; NGO’s and private firms.

With over ten year’s track record in projects along Curriculum development, Leadership; Emotional Intelligence ;Entrepreneurship based Training facilitation; Team building and research projects with a specialty in Corporate Trainings; Mentorship, Incubation and Coaching programs that are focused toward Professionalization and Corporatization for A healthier workplace for today’s worker ; the youth and SMEs. Areas of focus - Leadership, Customer Relations; Public relations and Communication.

Course Overview

The following video provides a snippet of what you will learn in this training course. We invite you to click play and watch.


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