About this course

Welcome to the Customer Service and Compliance Course. This course is best suited to frontline staff who have worked in a bank for up to 2 years. The course is intended to introduce the basic principles of Customer Service.

This course is self-paced, and you can begin and complete it in your own time. We do recommend that you set aside at least 45 minutes to enable you to complete the first module. The module is a combination of information and reading material. You will find short quizzes every so often. You will have to complete the quiz before you can progress to the next part of the course.

Meet the trainer

Tess

Theresa Ojiambo

Following 3 years of lecturing law at postgraduate level, Theresa worked successfully in several leadership positions in the banking industry for 19 years. During this time, in addition to working in the business, she facilitated training in various aspects of Corporate and Consumer banking. Theresa chose to return to Learning and Development, and she is now an Executive Coach. She also offers a wide range of leadership development products including skills development training and assessment services that are rated globally as best in class. Theresa was awarded her LL.M and LL.M degrees from the University of London, and Dip. Law from Kenya School of Law.

Frequently asked questions

What web browser should I use?

The website works best with current versions of Chrome, Firefox or Safari, or with Internet Explorer version 9 and above.

What should I expect to learn in this course?

In this course we take you through the concept of customer service, customer experience,understanding of your bank's standards and the concept of bank-customer relationship.