About this Course
Wherever two or more people come together, there is bound to be conflict. This course will give you a seven-step conflict resolution process to use and modify to resolve conflict disputes of any size.
During our two-session Conflict Resolution programme, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organisation no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
a) Introduction to conflict resolution
b) Thomas Kilmann Instrument
c) Creating an effective atmosphere
d) Creating mutual understanding
e) Focusing on individual needs
f) Getting to the root cause
g) Generating options
h) Building a solution
i) Managing stress and anger
j) The Agreement Frame