About this Course

Phone etiquette is a highly valuable skill and our telephone etiquette training course is useful for anyone, regardless of the role that they have. This course will help you improve your phone skills to help you become more confident, improve sales, and help gain new customers while retaining your current clientele. The more confident you are, the happier you are. And happier employees will produce happier customers!

During the one-module course, you will learn the skills to increase productivity and improve performance. Recognising the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this module a great investment for anyone!

We cover the following topics in this session:

a) Phone etiquette

b) Professional phone language

c) Eliminating phone distractions

d) Inbound and outbound calls

e) Handling rude or angry callers

f) Over the phone communication

g) Correct poor technique

If interested in enrolling as a self-sponsored learner please click on the enrol button and we will get in touch with the necessary information to get you started.